100% money-back guarantee

If you do not like any product you receive, you may return the unused portion (50%+) within 30 days and Orthoderma will refund the product price to you in full.

This guarantee is dependent upon you following the basic Orthoderma protocol for taking care of your skin - i.e. ceasing use of any chemical/detergent-based cleansers or moisturisers.  We are of the view that no product can entirely compensate for the harm done to the skin barrier by such chemicals, so we cannot provide any guarantee of efficacy should you handicap the wellbeing of your skin in this way.

Naturalness

Wherever possible Orthoderma products use organic, unfiltered ingredients that are processed without heat or chemicals, in order to ensure that their complete natural spectra of nutrients remain available to your skin.  They also contain highly concentrated ingredients and no 'fillers' at all, instead of the mere token amounts of actives typically found in other products. 

This means that some Orthoderma products do not have the perfect visual smoothness or clarity of factory manufactured mass market products, or of products which contain few or no active ingredients.  Thus residues may occasionally be visible, as may changes in viscosity with variations in room temperature.

There may also be minor variations in the appearance of products between batches and due to seasonal variations in the natural raw materials.

Freshness

Orthoderma ingredients are as natural as possible, including the preservatives.  The low level of preservatives, intended to help to protect your health, means that some Orthoderma products may not last as long as heavily preserved, chemically-based products. 

You can maximise their shelf life by storing them in a cool, dark place and re-sealing them promptly after each use.

Allergies

No reports of allergic reactions have ever been made to Orthoderma.  Nevertheless, as with any food or skin product, allergies have the potential to occur.  You agree to use Orthoderma products with caution and according to the instructions on this web site and in any supplied instructions, and to inform us of any reactions. 

In such an instance you are most welcome to return the product within 30 days for a refund of the purchase price.  Orthoderma is in no circumstance responsible for any costs beyond refunding you the purchase price.